Shipping Policy

Order Processing

Orders are generally processed within 1–2 business day , Monday through Saturday. Orders placed on Sundays or public holidays are processed on the next available business day.

Processing time is separate from delivery time.

 Free Shipping Worldwide For Orders Over $49.

Shipping Rates and Estimated Delivery

 Suggested settings based on the referenced store structure:

 United States

 Standard Shipping  4–10 business days — $5.99   (Free over 49$)

Express Shipping  3–7 business days — $12.0  

Free Standard Shipping  Orders over $49

Other Supported Countries

Standard Shipping  (4–10 business days) — $5.99   (Free over 49$)

Express Shipping  (3–7 business days) — $12.0   

These are estimated timeframes and are not guaranteed delivery dates.

 

Shipping Destinations

 LuneGift may ship to the United States and selected international destinations shown at checkout. Available countries can change based on carrier availability and product restrictions.

 

Tracking Information

Once your order ships, tracking information will be sent to the email address used at checkout. Tracking updates may take 48–96 hours to appear.

 

Address Accuracy

 Customers are responsible for providing a complete and accurate delivery address. Incorrect or missing information can delay delivery or cause a package to be returned.

 Contact support@lunegift.com  immediately if you notice an address error. Address changes cannot be guaranteed after fulfillment begins.

 

Customs, Duties, and Import Taxes

 International shipments may be subject to customs inspections, duties, taxes, or additional fees imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

 Customs processing may extend the estimated delivery time.

 

Delivery Attempts

 Packages may be delivered by a local postal service or courier. If no one is available, the carrier may leave instructions for redelivery or collection.

 

Delays and Lost Packages

 Carrier delays caused by weather, holidays, customs, service interruptions, or high shipping volume are outside LuneGift’s direct control.

 For assistance with a package that has not moved for several business days, email support@lunegift.com  with your order number and tracking number.