FAQs

Where is my order?

After your order ships, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take 48–96 hours to appear after the carrier receives the shipment.

 

How long does delivery take?

Estimated delivery times are shown in our Shipping Policy. Delivery may be affected by carrier delays, weather, holidays, customs processing, or an incomplete shipping address.

  

How do I return an item?

Please review our Refund and Return Policy, then email support@lunegift.com  with your order number and reason for the return. Do not send an item back before receiving return instructions.

 

What should I do if my order is damaged or incorrect?

 Email support@lunegift.com  and include:

1.Your order number

2.A description of the problem

3.Clear photos or video showing the item and packaging

We will review the information and help arrange an appropriate solution.

  

Can I cancel or change my order?

Contact us as soon as possible at support@lunegift.com Include “Order Change” or “Cancellation” and your order number in the subject line. Changes are not guaranteed once fulfillment has started.

  

Why did I receive a refund?

An item may occasionally become unavailable during fulfillment. If this happens, we may cancel and refund the unavailable item and notify you by email.

  

What payment methods are accepted?

Available payment methods are displayed at checkout. Depending on your location and store configuration, these may include major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, or other supported options.

  

I entered the wrong shipping address. What should I do?

Email support@lunegift.com  immediately. We will try to update the address before fulfillment, but we cannot guarantee changes after the order has been processed or shipped.