Cancellation and Modification Policy

We understand that order details can change. To request a cancellation or modification, email support@lunegift.com  as soon as possible and include:

1.Your order number

2.The requested change

3.The correct shipping or product information, when applicable

 

Processing Fee for Customer-Related Cancellations

For unshipped orders canceled or refunded for customer-related reasons (such as changing your mind, ordering the wrong size or color, or no longer wanting the item), a payment processing fee will be deducted from the refund amount:

• Orders under $50: $1 processing fee
• Orders of $50 or more: $3 processing fee

This fee is charged by the payment processor or bank and is not retained by LuneGift LuneGift does not charge any additional restocking fees

 

Cancellation Window

Requests made within 5 hours of purchase  have the best chance of being completed. After that period, the order may already be locked for processing or sent to fulfillment.

Submitting a request does not guarantee that the order can be changed or canceled.

 

Modification Requests

We will make reasonable efforts to update eligible orders. If additional information is needed and no response is received within 24 hours, the order may continue using the original information.

 Changes may delay processing or delivery, especially during holidays and promotional periods.

 

After Shipment

Once an order has shipped, it cannot be canceled or modified. The customer may request a return after delivery, subject to the Refund and Return Policy.

 

Address Changes

Address corrections are not guaranteed after fulfillment begins. LuneGift is not responsible for delivery problems caused by an address submitted incorrectly when the carrier cannot redirect the package.

Questions may be sent to support@lunegift.com