Order Processing

Orders are generally processed within 1–2 business day , Monday through Saturday. Orders placed on Sundays or public holidays are processed on the next available business day.

Processing time is separate from delivery time.

 Free Shipping Worldwide For Orders Over $49.

Shipping Rates and Estimated Delivery

 Suggested settings based on the referenced store structure:

 United States

 Standard Shipping  4–10 business days — $5.99   (Free over 49$)

Express Shipping  3–7 business days — $12.0  

Free Standard Shipping  Orders over $49

Other Supported Countries

Standard Shipping  (4–10 business days) — $5.99   (Free over 49$)

Express Shipping  (3–7 business days) — $12.0   

These are estimated timeframes and are not guaranteed delivery dates.

Shipping Destinations

 LuneGift may ship to the United States and selected international destinations shown at checkout. Available countries can change based on carrier availability and product restrictions.

Tracking Information

Once your order ships, tracking information will be sent to the email address used at checkout. Tracking updates may take 48–96 hours to appear.

Address Accuracy

 Customers are responsible for providing a complete and accurate delivery address. Incorrect or missing information can delay delivery or cause a package to be returned.

 Contact support@lunegift.com  immediately if you notice an address error. Address changes cannot be guaranteed after fulfillment begins.

Customs, Duties, and Import Taxes

 International shipments may be subject to customs inspections, duties, taxes, or additional fees imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

 Customs processing may extend the estimated delivery time.

Delivery Attempts

 Packages may be delivered by a local postal service or courier. If no one is available, the carrier may leave instructions for redelivery or collection.

Delays and Lost Packages

 Carrier delays caused by weather, holidays, customs, service interruptions, or high shipping volume are outside LuneGift’s direct control.

 For assistance with a package that has not moved for several business days, email support@lunegift.com  with your order number and tracking number.

30-Day Return Policy
At LuneGift, we pride ourselves on our exceptional designs and proven reliability. Our quality assurance policy starts from the date of delivery, ensuring that you receive only the best. Before packing and shipping, our QC team rigorously tests each product to confirm its proper functionality. We encourage you to carefully review the detailed product descriptions on our website before placing your order. Please ensure that all order details are accurate, as our policy is effective from the date of delivery.

We Guarantee Product Quality
At LuneGift, we guarantee that our products meet the highest advertised standards. Each item undergoes a thorough quality inspection before shipment to ensure it meets our quality requirements. If you encounter any quality issues, please contact us at support@lunegift.com for assistance with a replacement or refund. Please note that all requests for refunds or replacements must be made within 30 days of delivery. For the best assistance, reach out to us as soon as any issue arises.

Defective/ Damaged Items Return
1. To request a return, please email us at support@lunegift.com

2. Include clear photos or videos of the issue along with a detailed description.

3. We will process your refund or a replacement within 48 hours.

4. For defective or damaged items, you do not need to return the items; just provide us with the required evidence.

Return Service Procedure for Non-Quality Returns
If you need to return a product for a non-quality reason, please follow these steps:

1. Contact our customer service team within 30 days of the delivery date to request a return and obtain the return address.

2. Pay for the return shipping and provide the shipping label to customer service.

3. After receiving your shipping label, our customer service will process your refund.

Return Shipping Cost
If the product has quality problems, customers does not need to return the product, we are responsible for providing a refund or replacement.

In all other cases, the customer is responsible for the return shipping costs.

Return Processing Time
Please allow 2-3 weeks for your items to be received and processed.

Once your item is received and scanned into our warehouse, the refund will be issued to your specified account.

No Refund and Replacement

The following reasons are NOT covered by our 30 Days Refund & Replacement Policy. We are not liable for these issues:

1.Request for a refund/replacement is after 30 days of product delivery.

2.Incorrect size, product, address, or custom information provided by the customer.

3.Product damaged by misuse, mishandling, or poor maintenance.

4.Items that have been washed, worn, or soiled and damaged resulting from the customer's handling.

5.Personal reasons such as personal taste or change of mind.

6.Products purchased during a sale or any promotion.

7.Due to the nature of our custom-printed products, returns and exchanges are not accepted

Processing Fee for Customer-Related Cancellations

For unshipped orders canceled or refunded for customer-related reasons (such as changing your mind, ordering the wrong size or color, or no longer wanting the item), a payment processing fee will be deducted from the refund amount:

• Orders under $50: $1 processing fee
• Orders of $50 or more: $3 processing fee

This fee is charged by the payment processor or bank and is not retained by LuneGift LuneGift does not charge any additional restocking fees.

Notes on Refunds

1. Refunds will be issued to the original payment method.
2. Please allow 3–5 business days for the refund to appear in your account.
3. Shipping costs are non-refundable for non-quality returns.
4. For unshipped orders canceled for customer-related reasons, the applicable payment processing fee will be deducted from the refund amount.